tpplay

tpplay App support

Contact
+91 8754921338

Adress
Indian
Kerala,Kasaragod
postalCode:671121

Most Asked Questions In The tpplay:

Q1: How to log in after installing the tpplay?

To log in, open the app and enter your registered mobile number to receive an OTP. Once verified, you'll be logged in without needing a password or email. This secure method allows easy access to your account.

Q2: What should I do if I am not getting OTP?

To proceed, check your internet connection for a strong signal, then wait for the OTP to be sent after clicking on the "send OTP" option. If you don't receive the OTP within the allotted time, use the app's live chat support system for assistance.

Q3: What should I do if I am not able to log in with my old number?

To log in successfully, first try using your current active number. If your number has changed, submit your updated KYC details to customer support via email to facilitate an account transfer. This will help resolve the login issue.

Q4: You are getting blackout and the app is not opening?

To resolve the issue, uninstall the app from your device. Once uninstalled, download and install the latest version of the app. After updating, you should be able to log in and play without any issues.

Most Asked Questions Related To Withdraw In The tpplay:

Q1: What is the minimum withdrawal amount in the tpplay?

The app allows withdrawals starting from a minimum of Rs. 100, which is a higher threshold than many other apps. Withdrawals are only possible for money earned from gaming, excluding bonus rewards. This means users cannot withdraw bonus funds separately.

Q2: Is it necessary to do KYC for withdrawal?

To proceed, please ensure all your Know Your Customer (KYC) details are completed and submitted through this app. This includes saving your Aadhaar card, UPI information, and all relevant bank details.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The app's fast and stable services can complete the process in just 30 minutes to 3 hours. However, occasional payment delays may occur, requiring a wait of up to 24 hours. This delay can impact the overall processing time.

Q4: Why is the bonus balance not being withdrawn?

The bonus earnings can only be used for gaming purposes and cannot be withdrawn by anyone else. Any winnings earned through gameplay with the bonus amount are eligible for withdrawal.

Q5: Withdraw failed, money did not come, what should I do?

To resolve the issue, check your transaction history in the settings to confirm the status of your withdrawal request. If the funds aren't immediately visible, don't worry, they will be added to your wallet account within 24 hours. If you still experience problems, contact their care centre for assistance.

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