tpplay

tpplay App support

Contact
+91 6522479320

Adress
Indian
Kerala,Kasaragod
postalCode:671121

Most Asked Questions In The tpplay:

Q1: How to log in after installing the tpplay?

To log in, open the app and enter your registered mobile number. Verify the OTP received to complete the login process. This convenient method eliminates the need for a password or email login.

Q2: What should I do if I am not getting OTP?

To proceed, start by checking your internet connection and waiting for a strong signal. If you still experience issues, try clicking on the "send OTP" option again. If the OTP doesn't arrive within the allotted time, you can contact the app's support system through live chat for assistance.

Q3: What should I do if I am not able to log in with my old number?

To access your account, try logging in with your current active number. If the number has changed, you can update it by sending your KYC (Know Your Customer) details to our customer support system via email. This will assist in transferring your account to the new details.

Q4: You are getting blackout and the app is not opening?

To resolve the issue, uninstall the current app from your device and then download the latest version. After updating, you should be able to log in and access the newly updated app without any problems. This should resolve any compatibility or login issues you were experiencing.

Most Asked Questions Related To Withdraw In The tpplay:

Q1: What is the minimum withdrawal amount in the tpplay?

In this app, the minimum withdrawal amount is Rs. 100, which is higher than in many other apps. Additionally, withdrawals are only available for funds earned through gaming activities, and not for bonus rewards. This means users can only withdraw the money they've earned, not any bonus amounts.

Q2: Is it necessary to do KYC for withdrawal?

To proceed, please ensure that you have completed and submitted your Know Your Customer (KYC) details within the app. This includes saving your Aadhaar card, UPI information, and all relevant bank details.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The app's fast and stable services can complete the process within 30 minutes to 3 hours. However, payment processing may occasionally be delayed, requiring a wait of up to 24 hours. This delay mainly affects the payment step, not the overall completion time of the process.

Q4: Why is the bonus balance not being withdrawn?

The bonus earnings can only be used within the gaming platform and cannot be withdrawn by anyone else. Any winnings from playing games using the bonus amount can be withdrawn. This means the bonus itself is non-withdrawable, but any profits made from it can be accessed.

Q5: Withdraw failed, money did not come, what should I do?

To check the status of your withdrawal, go to your settings and review your transaction history. If your withdrawal request is pending, don't worry as the funds will be added to your wallet account within 24 hours. If the issue persists, contact their care centre for assistance.

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