tpplay

tpplay App support

Contact
+91 9923834914

Adress
Indian
Kerala,Kasaragod
postalCode:671121

Most Asked Questions In The tpplay:

Q1: How to log in after installing the tpplay?

To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to complete the login process, eliminating the need for a password or email. This makes it easier to access the app securely.

Q2: What should I do if I am not getting OTP?

To proceed, check your internet connection for a strong signal and wait for it to stabilize. If you're still having issues, click on "send OTP" and wait again. If you don't receive the OTP, you can seek assistance through the app's live chat support system.

Q3: What should I do if I am not able to log in with my old number?

To access your account, try logging in with your active phone number. If this number has changed, please send your updated KYC details to our customer support team via email to facilitate the account transfer. This will help resolve any issues and ensure a smooth transition.

Q4: You are getting blackout and the app is not opening?

To resolve the issue, you'll need to uninstall the app from your device and then download the latest version. Once the update is installed, you should be able to log in and play the app without any problems. This should resolve any compatibility issues you were experiencing with the older version.

Most Asked Questions Related To Withdraw In The tpplay:

Q1: What is the minimum withdrawal amount in the tpplay?

In this app, users can withdraw a minimum of Rs. 100, a higher amount compared to other apps. Withdrawals are limited to earnings from gaming, and bonus money cannot be withdrawn. This restriction allows users to only redeem their actual gaming rewards.

Q2: Is it necessary to do KYC for withdrawal?

To proceed, please complete and submit your KYC details within this app, including saving your Aadhar card, UPI information, and all bank details. This is a required step in our process.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The app's services are generally fast and stable, allowing the process to be completed within 30 minutes to 3 hours. However, payment delays may occur, requiring a wait of up to 24 hours in some cases. This delay can impact the overall completion time of the process.

Q4: Why is the bonus balance not being withdrawn?

The bonus funds can only be used for gaming purposes and cannot be withdrawn by anyone else. Earnings from playing games using the bonus amount can be withdrawn. The bonus itself remains separate and non-withdrawable.

Q5: Withdraw failed, money did not come, what should I do?

To resolve the issue, check your transaction history in the settings. If your withdrawal request is failing, don't worry as the funds will be added to your wallet account within 24 hours. If you experience persistent issues, reach out to their care centre for further assistance.

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