tpplay

tpplay App support

Contact
+91 8130295532

Adress
Indian
Kerala,Kasaragod
postalCode:671121

Most Asked Questions In The tpplay:

Q1: How to log in after installing the tpplay?

To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to complete the login process. Once logged in, you won't need a password or email, making it a convenient and hassle-free experience.

Q2: What should I do if I am not getting OTP?

Check your internet connection for a strong signal before proceeding. If the signal is stable, click on "send OTP" and wait for the time limit to receive the verification code. If you don't receive the OTP, use the app's support system through live chat for assistance.

Q3: What should I do if I am not able to log in with my old number?

To access your account, log in with the same active number initially. If your number has changed, please send your updated KYC details to the customer support team via email to facilitate account transfer. This will help resolve any issues and ensure a smooth account transition.

Q4: You are getting blackout and the app is not opening?

To resolve the issue, uninstall the app from your device and then download the latest version. This will allow you to log in and play the newly updated app without any problems. Once updated, you can easily access and enjoy the app.

Most Asked Questions Related To Withdraw In The tpplay:

Q1: What is the minimum withdrawal amount in the tpplay?

In this app, users can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals can only be made from earnings generated through gaming, not from bonus amounts collected. This means users can cash out their gaming profits, but bonus rewards remain inaccessible.

Q2: Is it necessary to do KYC for withdrawal?

To complete the registration process, please ensure all your Know Your Customer (KYC) details are uploaded and saved in the app, including your Aadhaar card and bank details. You will also need to add your UPI information for further verification. This will help us verify your identity and facilitate a smooth onboarding experience.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The app's fast and stable services allow for a relatively quick process, taking around 30 minutes to 3 hours to complete. However, payment delays can occur, potentially extending the wait time to up to 24 hours. This delay is a rare exception to the otherwise efficient process.

Q4: Why is the bonus balance not being withdrawn?

The bonus reward can only be used for gaming purposes and cannot be withdrawn by anyone else. Any winnings from games played with the bonus amount can be withdrawn by you. The bonus itself remains non-withdrawable for personal use.

Q5: Withdraw failed, money did not come, what should I do?

To resolve the issue, go to settings and check your transaction history to see if your withdrawal request is failing. If it is, don't worry, the funds will be added to your wallet account within 24 hours. If it doesn't happen, you can contact their care centre for assistance.

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