tpplay

tpplay App support

Contact
+91 2589453858

Adress
Indian
Kerala,Kasaragod
postalCode:671121

Most Asked Questions In The tpplay:

Q1: How to log in after installing the tpplay?

To log in, open the app and enter your registered mobile number to receive an OTP for verification. Once you've verified the OTP, you'll be logged in securely without needing a password or email. This convenient login method allows for easy access to your account.

Q2: What should I do if I am not getting OTP?

To proceed, check your internet connection and wait for a strong signal to come through. If you don't receive the OTP, click 'send OTP' again and wait before reaching out to the app's support system for assistance via live chat.

Q3: What should I do if I am not able to log in with my old number?

To log in successfully, use the active phone number associated with your account. If your phone number has changed, update your account by sending your correct KYC (Know Your Customer) details to the customer support team via email. This will enable them to facilitate a smooth transfer of your account.

Q4: You are getting blackout and the app is not opening?

To resolve the issue, uninstall the app from your device and then download the latest version. This will allow you to log in and access the updated app without any problems. Once updated, you can start playing the new version without issues.

Most Asked Questions Related To Withdraw In The tpplay:

Q1: What is the minimum withdrawal amount in the tpplay?

In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are limited to the money earned from gaming, not including bonus amounts. You can only withdraw the funds you've earned through gaming activities.

Q2: Is it necessary to do KYC for withdrawal?

To proceed, please complete and submit all your Know Your Customer (KYC) details within the app. This includes saving your Aadhaar card, UPI information, and other bank details.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The app's fast and stable services typically complete the process within 3 hours, but can sometimes take as little as 30 minutes. However, payment processing may be delayed, requiring a wait of up to 24 hours. Overall, the total time required can range from 30 minutes to 27 hours.

Q4: Why is the bonus balance not being withdrawn?

The bonus money earned can only be used for gaming purposes and cannot be withdrawn by anyone else. It can be withdrawn as real funds once you've earned money by playing games with the bonus amount. This allows you to convert the bonus into actual winnings.

Q5: Withdraw failed, money did not come, what should I do?

To resolve the issue, check your transaction history in the settings to see if your withdrawal request is failing. If it's failing, don't worry - the money will be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for assistance.

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