tenexch

tenexch App support

Contact
+91 4653485860

Adress
Indian
Kerala,Kasaragod
postalCode:671121

Most Asked Questions In The tenexch:

Q1: How to log in after installing the tenexch?

To log in, open the app and enter your registered mobile number, which will then prompt you to verify the OTP (one-time password) sent to your number. This verification process will secure your login without needing a password or email. Once verified, you can easily access the app without additional login credentials.

Q2: What should I do if I am not getting OTP?

First, check your internet connection to ensure a strong signal. Wait for a proper signal to appear and then click on send OTP. If you don't receive the OTP within the given time, you can contact the app's support system through live chat for assistance.

Q3: What should I do if I am not able to log in with my old number?

To resolve the issue, try logging in with your active phone number. If the number has changed, send your updated KYC details to the customer support team via email to facilitate the account transfer.

Q4: You are getting blackout and the app is not opening?

To resolve the issue, uninstall the app from your device and then download the latest version. This will allow you to easily log in and access the newly updated features. Once the updated app is installed, you should be able to play without any problems.

Most Asked Questions Related To Withdraw In The tenexch:

Q1: What is the minimum withdrawal amount in the tenexch?

In this app, users can withdraw a minimum of Rs. 100, which is a higher withdrawal threshold compared to other apps. However, not all earned funds are eligible for withdrawal, with bonus money being excluded. Only earnings from gaming activities can be withdrawn, not bonus rewards.

Q2: Is it necessary to do KYC for withdrawal?

To complete the process, you must fill in and submit all your Know Your Customer (KYC) details through the app. This includes saving your Aadhaar card, UPI information, and all relevant bank details. By doing so, you will ensure a smooth and secure onboarding experience.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The app's fast and stable services enable a relatively quick process, taking 30 minutes to 3 hours. However, payment delays can occasionally occur, causing users to wait up to 24 hours. This delay can affect the overall processing time, extending it beyond the initial estimated timeframe.

Q4: Why is the bonus balance not being withdrawn?

The bonus funds can only be used for gaming and cannot be withdrawn by anyone other than yourself. Any winnings earned using the bonus can be withdrawn. Withdrawals are allowed for money earned from playing games with the bonus amount.

Q5: Withdraw failed, money did not come, what should I do?

To resolve the issue, check your transaction history in the settings to see if your withdrawal request is failing. If it's failing, the money will be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for assistance.

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