tenexch
tenexch
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This app is available for your device
tenexch
This app is available for your device
Contact
+91 8517732194
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the tenexch?
To log in, open the app and enter your registered mobile number, then verify the OTP sent to you. This allows for password-free and email-free login, making the process simpler and more convenient. Your mobile number will act as a secure login identifier.
Q2: What should I do if I am not getting OTP?
Check your internet connection to ensure a strong signal, then click "send OTP" and wait for the code to arrive. If you don't receive the OTP within the allotted time, you can reach out to the app's support system via live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To resolve the issue, first try logging in with your active phone number. If your number has changed, send your updated KYC (Know Your Customer) details to our customer support team via email to facilitate account transfer. This will help complete the account shifting process.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Download the latest version of the app and you'll be able to log in and play without any problems.
Q1: What is the minimum withdrawal amount in the tenexch?
The app allows a minimum withdrawal of Rs. 100, which is a higher withdrawal threshold compared to other apps. Withdrawals can only be made from earned gaming funds, not from bonus collections. This means users can only withdraw the money they've won or earned through gaming activities.
Q2: Is it necessary to do KYC for withdrawal?
You are required to complete and submit all your Know Your Customer (KYC) details in the app, which includes saving your Aadhaar card, UPI, and bank details. This information is necessary for the verification process. Ensure all required details are accurately filled and saved in the app.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically complete the process within 3 hours, but sometimes it can take as little as 30 minutes. However, delay in payments may occur, resulting in a wait time of up to 24 hours. This may impact the overall completion time of the process.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn by anyone other than yourself. You can withdraw any winnings earned from playing games with the bonus amount. This means the bonus itself remains non-withdrawable, but winnings from it are available for withdrawal.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in settings. If your withdrawal request is still pending, rest assured that the funds will be added to your wallet account within 24 hours. If this doesn't happen, you can reach out to their care centre for assistance.
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