tenexch
tenexch
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This app is available for your device
tenexch
This app is available for your device
Contact
+91 3686330459
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the tenexch?
To log in, open the app and enter your registered mobile number. Then, verify the OTP (one-time password) that is sent to your mobile number. This secure method eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To begin, check your internet connection to ensure a strong signal is available. Wait for a proper signal and then click on "send OTP" to initiate the process. If you don't receive the OTP, you can seek assistance from the app's support system via live chat.
Q3: What should I do if I am not able to log in with my old number?
To log in, use your current active account number. If your account number has changed, submit your KYC (Know Your Customer) details to our customer support team via email to facilitate a smooth account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Then, download the latest version and you'll be able to log in and start playing without any problems.
Q1: What is the minimum withdrawal amount in the tenexch?
In this app, users can withdraw a minimum of Rs. 100, a higher withdrawal amount compared to other apps. Withdrawals are only allowed for the money earned from gaming, not the bonus amounts collected. This means users can access their earned gaming rewards, but not the bonus credits.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit your Know Your Customer (KYC) details in the app, including saving your Aadhar card, UPI, and all relevant bank details. This is a necessary step to finalize your account setup.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically complete the process within 30 minutes to 3 hours. However, occasional payment delays may occur, requiring users to wait up to 24 hours. This delay is an exception to the generally efficient processing time.
Q4: Why is the bonus balance not being withdrawn?
The bonus money earned in gaming can only be used for in-game purposes and cannot be withdrawn. It can be withdrawn after earning money by playing games with the initial bonus amount. In other words, the bonus itself is not withdrawable, but winnings made from it are.
Q5: Withdraw failed, money did not come, what should I do?
To check the status of your withdrawal request, go to the settings and review your transaction history. If the issue persists, the funds will be added to your wallet account within 24 hours. If you still experience issues, you can contact their customer care centre for assistance.
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