tenexch

tenexch App support

Contact
+91 2090025405

Adress
Indian
Kerala,Kasaragod
postalCode:671121

Most Asked Questions In The tenexch:

Q1: How to log in after installing the tenexch?

To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP sent to your phone to successfully log in. This two-step process replaces the need for a password or email login.

Q2: What should I do if I am not getting OTP?

To proceed, check your internet connection and wait for a strong signal. If you still don't receive an OTP after clicking "send," you can try contacting the app's support system through live chat for assistance.

Q3: What should I do if I am not able to log in with my old number?

To regain access, try logging in with the active number associated with your account. If your number has changed, submit your updated KYC (Know Your Customer) details to the customer support team via email to facilitate a successful account transfer.

Q4: You are getting blackout and the app is not opening?

To resolve this issue, uninstall the app from your device and then download the latest version. This should allow you to log in and access the updated app without any problems. Once installed, you can start playing the app as usual.

Most Asked Questions Related To Withdraw In The tenexch:

Q1: What is the minimum withdrawal amount in the tenexch?

In this app, users can withdraw a minimum of Rs. 100, a higher withdrawal amount compared to other apps. Withdrawals are only allowed for earnings from gaming, not for bonuses collected. This means users can only redeem money they've earned through gaming activities, not bonus rewards.

Q2: Is it necessary to do KYC for withdrawal?

To proceed, please ensure that all your Know Your Customer (KYC) details are completed and saved in the app, including your Aadhar card and UPI information. Additionally, all bank details should be added and saved for verification purposes. This will help facilitate a smooth and secure onboarding process.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The app's fast and stable services can complete the process within 30 minutes to 3 hours. However, occasional payment delays may cause users to wait up to 24 hours. Despite this, the overall efficiency of the app is still relatively quick.

Q4: Why is the bonus balance not being withdrawn?

The money earned from a bonus can only be used for gaming purposes and cannot be withdrawn by anyone else. This means the bonus winnings can be withdrawn, but the bonus itself cannot.

Q5: Withdraw failed, money did not come, what should I do?

To resolve the issue, check your transaction history in the settings for any problems with your withdrawal request. If the issue persists, don't worry as the funds will be added to your wallet account within 24 hours. If you still encounter issues, you can reach out to their care centre for assistance.

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