tenexch
tenexch
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This app is available for your device
tenexch
This app is available for your device
Contact
+91 4898746653
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the tenexch?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to complete the login process. This secure method eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To proceed, first check your internet connection and ensure a strong signal is available. If you still don't receive the OTP after clicking "send", you can try waiting for the allotted time to pass before seeking help from the app's support system via live chat.
Q3: What should I do if I am not able to log in with my old number?
To access your account, try logging in with your active number. If the number has changed, send your updated KYC details to the customer support team via email to facilitate a smooth account transfer. This will help resolve any issues and get your account up and running.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Then, download the latest version of the app, and you'll be able to log in and play without any problems. This should resolve the issue and get you back to enjoying the app.
Q1: What is the minimum withdrawal amount in the tenexch?
The app allows withdrawals of a minimum of Rs. 100, a higher amount compared to other apps. However, bonus funds are not eligible for withdrawal. Only earnings from gaming activities can be withdrawn.
Q2: Is it necessary to do KYC for withdrawal?
To finalize your account, please complete and submit all your Know Your Customer (KYC) details within the app. This includes saving your Aadhaar card, UPI information, and all bank account details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically complete the process within 3 hours, down from 30 minutes. However, delays in payment processing may occur, causing users to wait up to 24 hours. This delay in payment processing is a deviation from the otherwise efficient app experience.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn by anyone else. Any winnings earned from playing with the bonus amount can be withdrawn. The bonus funds themselves are non-withdrawable.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in settings to see if your withdrawal request is failing. If so, don't worry, the funds should be added to your wallet account within 24 hours. If you still encounter issues, you can contact their care centre for further assistance.
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