tenexch
tenexch
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This app is available for your device
tenexch
This app is available for your device
Contact
+91 4830552274
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the tenexch?
To log in, open the app and enter your registered mobile number to receive an OTP for verification. Once you've verified the OTP, you'll be logged in securely without needing a password or email. This convenient login method allows for easy access to your account.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection and wait for a strong signal to come through. If you don't receive the OTP, click 'send OTP' again and wait before reaching out to the app's support system for assistance via live chat.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, use the active phone number associated with your account. If your phone number has changed, update your account by sending your correct KYC (Know Your Customer) details to the customer support team via email. This will enable them to facilitate a smooth transfer of your account.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. This will allow you to log in and access the updated app without any problems. Once updated, you can start playing the new version without issues.
Q1: What is the minimum withdrawal amount in the tenexch?
In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are limited to the money earned from gaming, not including bonus amounts. You can only withdraw the funds you've earned through gaming activities.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit all your Know Your Customer (KYC) details within the app. This includes saving your Aadhaar card, UPI information, and other bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically complete the process within 3 hours, but can sometimes take as little as 30 minutes. However, payment processing may be delayed, requiring a wait of up to 24 hours. Overall, the total time required can range from 30 minutes to 27 hours.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds are restricted to use only within the gaming platform and cannot be withdrawn. Any earnings made while using the bonus can be withdrawn, allowing you to access your winnings.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to see if your withdrawal request is failing. If it's failing, don't worry - the money will be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for assistance.
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