tenexch

tenexch App support

Contact
+91 4610918363

Adress
Indian
Kerala,Kasaragod
postalCode:671121

Most Asked Questions In The tenexch:

Q1: How to log in after installing the tenexch?

To log in, open the app and enter your registered mobile number to receive a verification code. Verify the OTP (One-Time Password) to log in securely. This eliminates the need for a password or email login.

Q2: What should I do if I am not getting OTP?

To initiate the process, first check your internet connection and wait for a strong signal. If you don't receive the OTP after clicking "send," you can try waiting a bit longer before seeking help from the app's support system through live chat.

Q3: What should I do if I am not able to log in with my old number?

To access your account, try logging in with your active number. If the number has changed, send your updated KYC details to customer support via email to facilitate the account transfer. This will help complete the account shifting process.

Q4: You are getting blackout and the app is not opening?

To resolve the issue, uninstall the app from your device and then download the latest version. Once the update is installed, you can easily log in and access the newly updated app. This should allow you to play without any further problems.

Most Asked Questions Related To Withdraw In The tenexch:

Q1: What is the minimum withdrawal amount in the tenexch?

In this app, users can withdraw a minimum of Rs. 100, a higher withdrawal amount compared to other apps. Withdrawals are only allowed for money earned from gaming activities, and not for bonus amounts. This means users can only cash out the funds they've earned through actual gameplay, not any promotional bonuses.

Q2: Is it necessary to do KYC for withdrawal?

To use this app, you must complete and submit your Know Your Customer (KYC) details, including saving your Aadhar card, UPI information, and bank details. This information is required for verification and to enable you to use the app's features. Submitting accurate and complete KYC details is essential for a smooth and secure experience.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The app's fast and stable services allow for efficient processing, completing tasks in as little as 30 minutes to 3 hours. However, occasional delays with payments may cause a wait of up to 24 hours. This variance in processing time can impact users' experience and satisfaction with the app.

Q4: Why is the bonus balance not being withdrawn?

You can only use the money earned from the bonus within your gaming account. The bonus funds themselves are non-withdrawable, but any winnings earned from playing with the bonus can be withdrawn. This means you can access your winnings as cash, but not the initial bonus amount.

Q5: Withdraw failed, money did not come, what should I do?

To resolve the issue, check your transaction history in the settings to see if your withdrawal request is being processed. If it's not showing, don't worry, the funds should be available in your wallet account within 24 hours. If you still encounter problems, you can contact their care centre for assistance.

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