tenexch

tenexch App support

Contact
+91 3187798395

Adress
Indian
Kerala,Kasaragod
postalCode:671121

Most Asked Questions In The tenexch:

Q1: How to log in after installing the tenexch?

To log in, open the app and enter your registered mobile number. Verify the OTP (One-Time Password) sent to your mobile number, and you'll be logged in instantly. This eliminates the need for a password or email login.

Q2: What should I do if I am not getting OTP?

To proceed, check your internet connection for a strong signal and wait for it to stabilize. If you still encounter issues, click the "send OTP" button and wait for the time limit to pass. If you don't receive the OTP, contact the app's support system through live chat for assistance.

Q3: What should I do if I am not able to log in with my old number?

To access your account, try logging in with your active phone number. If the number has changed, please send your updated KYC details to our customer support team via email to facilitate a smooth account transfer. This will help resolve the issue and restore access to your account.

Q4: You are getting blackout and the app is not opening?

To resolve this issue, uninstall the app from your device. Download the latest version of the app, and you should be able to log in and play without any problems. This will ensure you have the most up-to-date version.

Most Asked Questions Related To Withdraw In The tenexch:

Q1: What is the minimum withdrawal amount in the tenexch?

In this app, users can withdraw a minimum of Rs. 100, which is a higher minimum withdrawal amount compared to other apps. Withdrawals are only possible from earnings gained through gaming, not from bonus amounts. This means users can access their hard-earned winnings but not bonus rewards.

Q2: Is it necessary to do KYC for withdrawal?

To complete the process, all your Know Your Customer (KYC) details must be uploaded and saved in the app, including your Aadhar card, UPI information, and bank account details. This is a required step to proceed. Please ensure all necessary information is accurately entered and submitted within the app.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The app's fast and stable services typically complete the process within 3 hours, but can take as little as 30 minutes. However, delays in payment processing may occur, requiring users to wait up to 24 hours. This payment delay exception extends beyond the otherwise quick completion time of the app's services.

Q4: Why is the bonus balance not being withdrawn?

The bonus funds can only be used for gaming purposes and cannot be withdrawn by anyone else. You can withdraw any winnings earned while playing games using the bonus amount. The bonus itself cannot be withdrawn, only any profits made from it.

Q5: Withdraw failed, money did not come, what should I do?

To resolve the issue, go to the settings and check your transaction history to see if your withdrawal request is failing. If it's failing, don't worry, as the money should be added to your wallet account within 24 hours. If it still doesn't happen, you can contact their care centre for assistance.

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