tenexch

tenexch App support

Contact
+91 3435391866

Adress
Indian
Kerala,Kasaragod
postalCode:671121

Most Asked Questions In The tenexch:

Q1: How to log in after installing the tenexch?

To log in, open the app and enter your registered mobile number. Verify the OTP sent to your number to securely access your account. This simplified login method eliminates the need for a password or email verification.

Q2: What should I do if I am not getting OTP?

To resolve the issue, first, check your internet connection for a strong signal. If you still don't receive the OTP, try clicking on the "send OTP" option and wait for the allotted time. If that fails, contact the app's support system through live chat for assistance.

Q3: What should I do if I am not able to log in with my old number?

To log in successfully, try using the same active phone number. If the number has changed, please send your updated KYC details to our customer support team via email to facilitate the account transfer. This will enable us to update your account information.

Q4: You are getting blackout and the app is not opening?

To resolve the issue, uninstall the outdated app from your device. Then, download the latest version and you'll be able to log in and play without any problems. This should get you up and running with the updated app.

Most Asked Questions Related To Withdraw In The tenexch:

Q1: What is the minimum withdrawal amount in the tenexch?

In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are only possible for money earned from gaming, and not for bonus amounts. This means you can withdraw your winnings from playing, but not any free rewards or bonuses you've received.

Q2: Is it necessary to do KYC for withdrawal?

To complete the registration process, all your Know Your Customer (KYC) details must be filled in and submitted through the app. This includes saving your Aadhaar card, UPI details, and all relevant bank information.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The app's fast and stable services enable a relatively quick process, taking 30 minutes to 3 hours. However, payment processing can sometimes be delayed, requiring a wait of up to 24 hours in these instances. This delay in payment processing can extend the overall time taken to complete the process.

Q4: Why is the bonus balance not being withdrawn?

The bonus amount can only be used for gaming purposes and cannot be withdrawn by anyone else. Any winnings earned from playing games with the bonus can be withdrawn by you. The bonus funds themselves, however, remain locked for withdrawal.

Q5: Withdraw failed, money did not come, what should I do?

To resolve the issue, go to the settings and check your transaction history to see if your withdrawal request is successfully processed. If not, rest assured that the funds will be added to your wallet account within 24 hours. If the issue persists, you can seek assistance from their customer care centre.

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