ludo empire®

ludo empire® App support

Contact
+91 5901879192

Adress
Indian
Kerala,Kasaragod
postalCode:671121

Most Asked Questions In The ludo empire®:

Q1: How to log in after installing the ludo empire®?

To log in, open the app and enter your registered mobile number. Verify the one-time password (OTP) sent to your mobile, and you'll be logged in. This eliminates the need for a password or email login.

Q2: What should I do if I am not getting OTP?

To proceed, check your internet connection for a strong signal and click on send OTP. If you don't receive the OTP within the allotted time, use the app's support system through live chat for assistance.

Q3: What should I do if I am not able to log in with my old number?

To log in successfully, try using the active phone number associated with your account. If the number has changed, submit your updated KYC details to our customer support team via email to facilitate a smooth account transfer. This will enable us to update your account information and grant you access.

Q4: You are getting blackout and the app is not opening?

To resolve the issue, uninstall the app from your device and then download the latest version. This will allow you to log in and play the updated app without any problems. Once installed, you can access the app with ease and enjoy the new features.

Most Asked Questions Related To Withdraw In The ludo empire®:

Q1: What is the minimum withdrawal amount in the ludo empire®?

The app offers a higher minimum withdrawal amount of Rs. 100, compared to other apps. Withdrawals are only allowed for earnings from gaming activities, and bonus collected money cannot be withdrawn. Users can redeem their earned gaming rewards, but not the bonus amounts.

Q2: Is it necessary to do KYC for withdrawal?

To proceed, please ensure that you have completed and submitted all your Know Your Customer (KYC) details within the app. This includes saving your Aadhaar card, UPI information, and all relevant bank details. Completing these steps is necessary for further progress.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The app's fast and stable services typically process transactions within 30 minutes to 3 hours. However, payment delays can occur, requiring users to wait up to 24 hours for their transactions to be completed. This delay is an exception to the app's generally efficient processing times.

Q4: Why is the bonus balance not being withdrawn?

The bonus funds can only be used within our gaming platform and not withdrawn as cash. Any winnings earned using the bonus amount can be withdrawn. The bonus itself remains non-withdrawable.

Q5: Withdraw failed, money did not come, what should I do?

To resolve the issue, first check your transaction history in the settings. If your withdrawal request is not updating, don't worry, the funds should be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for assistance.

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