1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 6248267142
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the received OTP to securely log in. This eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection for a strong signal. If you still don't receive the OTP, click on "send OTP" again and wait, or contact the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, use the same active phone number. If the number has changed, send your updated KYC details to the customer support team via email to facilitate a smooth account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. This will allow you to log in and play the app without any problems. Once updated, you can start playing the app as usual.
Q1: What is the minimum withdrawal amount in the 1ace?
The app allows a minimum withdrawal of Rs. 100, which is a higher limit compared to other similar apps. However, you can only withdraw earnings from gaming, not bonus money collected. This means you can withdraw the rewards you've earned through gaming activities.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit all your Know Your Customer (KYC) details within the app. This includes saving your Aadhaar card, UPI information, and bank account details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services allow for a streamlined process, typically taking 30 minutes to 3 hours to complete. However, occasional payment delays can occur, requiring users to wait up to 24 hours for resolution. This variation in processing time is a trade-off for the app's efficiency.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn by anyone else. Any winnings earned from playing with the bonus can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings. If your withdrawal request is failing, don't worry as the money will be added to your wallet account within 24 hours. If it still doesn't happen, you can reach out to their care centre for assistance.
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