1ace

1ace App support

Contact
+91 7252705713

Adress
Indian
Kerala,Kasaragod
postalCode:671121

Most Asked Questions In The 1ace:

Q1: How to log in after installing the 1ace?

To log in, open the app and enter your registered mobile number to receive an OTP. Verify the received code to securely access the account. This login method eliminates the need for passwords or email login credentials.

Q2: What should I do if I am not getting OTP?

To proceed, first check your internet connection and wait for a strong signal to appear. If you don't receive the OTP after clicking "send," you can initiate the live chat support system in the app for assistance.

Q3: What should I do if I am not able to log in with my old number?

To access your account, try logging in with your active phone number. If your number has changed, send your updated KYC details to customer support via email to facilitate account transfer. This will help complete the account shifting process.

Q4: You are getting blackout and the app is not opening?

To resolve the issue, uninstall the app from your device. Then, download the latest version of the app, which should resolve any login problems. Once installed, you can easily log in and start playing the updated app.

Most Asked Questions Related To Withdraw In The 1ace:

Q1: What is the minimum withdrawal amount in the 1ace?

In this app, users can withdraw a minimum of Rs. 100, a higher minimum withdrawal amount compared to other apps. Withdrawals are limited to the money earned from gaming activities, not including bonus rewards. The earned gaming revenue can be withdrawn, excluding bonus funds.

Q2: Is it necessary to do KYC for withdrawal?

To proceed, please ensure that all your Know Your Customer (KYC) details are completed and saved within the app. This includes saving your Aadhar card, UPI information, and all relevant bank details.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The app's fast and stable services generally complete the process within 30 minutes to 3 hours. However, payment delays can occur, resulting in a wait of up to 24 hours for the transaction to be processed.

Q4: Why is the bonus balance not being withdrawn?

The bonus funds can only be used for gaming purposes and cannot be withdrawn by anyone else. Earnings made while playing with the bonus can be withdrawn. The bonus itself is non-withdrawable.

Q5: Withdraw failed, money did not come, what should I do?

To resolve the issue, check your transaction history in the settings to see if your withdrawal request is being processed. If not, don't worry as the funds should be added to your wallet account within 24 hours. If you still encounter issues, you can reach out to their care centre for assistance.

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