1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 0733766748
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number to receive a verification OTP. Once verified, you can log in without needing a password or email. This streamlined process allows for easy access to the app.
Q2: What should I do if I am not getting OTP?
To resolve the issue, check your internet connection and wait for a strong signal. If you still don't receive the OTP, click on "send OTP" again. If the problem persists, contact the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, try using the active phone number associated with your account. If your phone number has changed, please send your updated KYC (Know Your Customer) details to the customer support team via email to facilitate a smooth account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. This will allow you to log in and play the updated app smoothly. Once updated, you should be able to access the app without any problems.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, you can withdraw a minimum of Rs. 100, a higher withdrawal amount compared to other apps. Withdrawal is only possible for earned gaming money, not bonus amounts. This means you can only withdraw funds you've earned through actual gameplay.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit all your Know Your Customer (KYC) details in this app, including saving your Aadhaar card, UPI information, and bank details. This is a mandatory requirement for the registration process. By doing so, you'll ensure a smooth and secure experience with our app.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services result in a processing time of 30 minutes to 3 hours. However, delays in payment processing can occur, requiring users to wait up to 24 hours. This additional waiting period is a potential caveat to the app's otherwise efficient services.
Q4: Why is the bonus balance not being withdrawn?
You can only use the bonus money earned in your gaming account and cannot withdraw it. However, any winnings earned using the bonus amount can be withdrawn. This means you can access the actual money won, not the bonus itself.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to see if your withdrawal request is failing. If it is, the funds will be added to your wallet account within 24 hours. If the issue persists, you can contact their customer care centre for assistance.
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