1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 4673770374
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the code to securely log in without needing a password or email. This convenient method allows easy access to the account.
Q2: What should I do if I am not getting OTP?
Check your internet connection to ensure a strong signal. Click on "send OTP" and wait for the code to arrive. If you don't receive the OTP, you can reach out to the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in, try using your existing active number. If the number has changed, send your updated KYC (Know Your Customer) details to the customer support through email to facilitate account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the current app from your device. Download the latest version of the app, and then you should be able to log in and play without any problems.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are only possible for money earned from gaming, not from bonus collections. This means you can cash out your gaming winnings but not bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that you have completed and submitted all necessary KYC details within the app. This includes saving your Aadhaar card, UPI details, and all relevant bank information.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services can complete the process in a relatively short time frame, ranging from 30 minutes to 3 hours. However, occasional payment delays may occur, requiring users to wait up to 24 hours for the transaction to be processed. This delay can affect the overall completion time of the process.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming and cannot be withdrawn. Any winnings earned using the bonus amount can be withdrawn. The bonus itself is not eligible for withdrawal.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings. If your withdrawal request isn't showing up, don't worry as the funds should be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for assistance.
Our platform is designed to be user-friendly, ensuring a seamless navigation experience whether you're playing on a desktop or mobile device. We offer a range of secure deposit and withdrawal methods, including credit/debit cards, e-wallets, and cryptocurrencies, providing you with flexible options to manage your funds. Additionally, our dedicated customer support team is available 24/7, seven days a week, to assist with any questions or concerns you may have. This means you can focus on your gaming experience without worrying about technical issues or financial transactions.
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