1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 2748806150
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, first open the app and enter your registered mobile number. Then, verify the OTP sent to your number to complete the login process. This method eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection and wait for a strong signal. Then, click on "send OTP" and wait for the allotted time. If you don't receive the OTP, use the app's live chat support system for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in, use the same active phone number. If the number has changed, submit your updated KYC details to customer support via email to transfer your account. This will facilitate a smooth account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. This will allow you to log in and enjoy the updated app without any problems. Once updated, you should be able to play the app smoothly.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, you can withdraw a minimum of Rs. 100, a higher amount compared to other apps. However, this withdrawal limit only applies to earnings from gaming, not bonus funds. You cannot withdraw the bonus amount separately.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit all required KYC details within the app, including saving your Aadhaar card, UPI information, and bank details. This will ensure a smooth and secure onboarding process. Having all these details saved will also enable further transactions and activities within the app.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically allow the process to complete within 30 minutes to 3 hours. However, delays can sometimes occur, and payments may be delayed for up to 24 hours. This variance in processing time may impact users experiencing payment delays.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn. Any winnings earned using the bonus amount can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, first check your transaction history in the settings. If your withdrawal request isn't showing, don't worry, the funds will typically be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for assistance.
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