1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 7510159916
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number. Verify the OTP (One-Time Password) sent to your number, which will securely log you in. You can now access your account without needing a password or email.
Q2: What should I do if I am not getting OTP?
To begin, ensure your internet connection is stable and strong. After verifying your connection, click "send OTP" and wait for the verification code to arrive; if it doesn't, you can contact the app's support through live chat.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, use the same active phone number. If your number has changed, send your updated KYC (Know Your Customer) details to the customer support team via email to facilitate account transfer. This will help resolve any login issues.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. This should allow you to log in and play the updated app seamlessly. Once installed, you can access the app with ease.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, users can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are limited to earned gaming money, and bonus amounts cannot be withdrawn. This allows users to cash out their gaming earnings while keeping bonus rewards separate.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that all your Know Your Customer (KYC) details are completed and submitted through the app, including your Aadhar card, UPI, and bank information. This will allow seamless access to the app's features and services. Saving these details will facilitate a smooth and secure experience.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app processes payments relatively quickly, taking between 30 minutes to 3 hours, due to its fast and stable services. However, delays can occur, requiring users to wait up to 24 hours for payment processing. In such cases, the overall completion time may extend beyond the initial estimated timeframe.
Q4: Why is the bonus balance not being withdrawn?
The bonus earnings can only be used for gaming purposes and cannot be withdrawn by anyone else. You can withdraw the money earned by playing games with the bonus amount. Earnings from gaming with the bonus can be withdrawn, but the bonus itself cannot.
Q5: Withdraw failed, money did not come, what should I do?
To check on your withdrawal request, go to the settings and view your transaction history. If the issue persists, the funds will be added to your wallet account within 24 hours. If you still encounter issues, you can seek assistance from their care centre.
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