1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 1441340431
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number, then verify the OTP sent to you. This will securely authenticate your account without needing a password or email. You can now easily access the app using your registered mobile number.
Q2: What should I do if I am not getting OTP?
To start the process, ensure you have a stable internet connection with a strong signal. If you don't receive the OTP after clicking "send OTP," you can try again or seek assistance from the app's support system via live chat.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, try using the same active phone number. If the number has changed, send your updated KYC details to the customer support team via email to facilitate the account transfer. This will enable a smooth shift of your account.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. Once you've installed the updated app, you should be able to log in and start playing without any problems. This should ensure a smooth and seamless gaming experience.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, you can withdraw a minimum of Rs. 100, which is higher than other apps. Withdrawal is only possible for the money earned from gaming, not for bonus amounts. This means you can withdraw your actual gaming earnings, but not any bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit your KYC details in the app, including saving your Aadhaar card, UPI information, and all relevant bank details. This will ensure a smooth onboarding process. Filling out these necessary details is a mandatory step to continue.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services enable a processing time of 30 minutes to 3 hours. However, payment processing may be delayed in some cases, requiring a wait of up to 24 hours. This delay can impact the overall duration of the process.
Q4: Why is the bonus balance not being withdrawn?
The bonus money can only be used for gaming and cannot be withdrawn by anyone else. Any winnings earned from playing with the bonus amount are withdrawable.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, go to your settings and check your transaction history. If your withdrawal request isn't showing up, don't worry as the funds will be added to your wallet account within 24 hours. If the issue persists, you can reach out to their care centre for assistance.
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