1ace

1ace App support

Contact
+91 3895019106

Adress
Indian
Kerala,Kasaragod
postalCode:671121

Most Asked Questions In The 1ace:

Q1: How to log in after installing the 1ace?

To log in, open the app and enter your registered mobile number. Verify the OTP sent to your number to complete the login process. This method eliminates the need for a password or email login.

Q2: What should I do if I am not getting OTP?

To proceed, ensure a strong internet connection and wait for a stable signal. If you don't receive a verification OTP after clicking "send," try contacting the app's support team via live chat for assistance.

Q3: What should I do if I am not able to log in with my old number?

To access your account, try logging in with the active number associated with it. If your number has changed, send your updated KYC (Know Your Customer) details to customer support via email. This will facilitate a smooth account transfer.

Q4: You are getting blackout and the app is not opening?

To resolve the issue, uninstall the app from your device and then download the latest version. Once installed, you should be able to log in and play the updated app without any problems. This should resolve any compatibility issues and ensure a smooth gaming experience.

Most Asked Questions Related To Withdraw In The 1ace:

Q1: What is the minimum withdrawal amount in the 1ace?

In this app, the minimum withdrawal amount is Rs. 100, which is higher than other comparable apps. You can only withdraw earnings from gaming activities, with bonus funds being non-withdrawable. This allows users to access their earned money while keeping bonus amounts separate.

Q2: Is it necessary to do KYC for withdrawal?

To proceed, you must complete and submit your KYC details within the app, including saving your Aadhar card, UPI information, and bank details. This will ensure a smooth verification process. Failing to do so may hinder your ability to access or utilize the app's features.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The app's fast and stable services typically complete the process within 30 minutes to 3 hours. However, there may be instances where payments are delayed, requiring a wait of up to 24 hours. This delay is an exception to the usual swift processing time.

Q4: Why is the bonus balance not being withdrawn?

The money earned from a bonus can only be used for gaming purposes and cannot be withdrawn by anyone else. However, any winnings earned while playing with the bonus amount can be withdrawn. This means you can keep the profits, but the bonus itself remains non-withdrawable.

Q5: Withdraw failed, money did not come, what should I do?

To resolve the issue, go to the settings and check your transaction history to see if your withdrawal request is failing. If your withdrawal is pending, don't worry, as the funds will be added to your wallet account within 24 hours. If it still doesn't work, you can contact their care centre for assistance.

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