1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 2691884628
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number. Verify the OTP (one-time password) sent to your number, which will securely log you in. This eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To proceed, ensure you have a stable internet connection and wait for a strong signal. If you still don't receive the OTP after clicking "send," try contacting the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in, try using the same active phone number. If the number has been changed, please send your updated KYC documents via email to our support team for assistance with transferring your account. This will facilitate a smooth account transfer process.
Q4: You are getting blackout and the app is not opening?
Uninstall the current app from your device, then download the latest version. This will ensure you have the most up-to-date version, allowing you to log in and play without any issues. Once installed, you can easily access and enjoy the app.
Q1: What is the minimum withdrawal amount in the 1ace?
The app allows a minimum withdrawal of Rs. 100, which is a higher threshold than other apps. Withdrawals are limited to earned gaming money, and bonus funds cannot be withdrawn. This restriction only applies to earned gaming money, not bonus or promotional funds.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure all your Know Your Customer (KYC) details are completed and submitted within the app. This includes saving your Aadhar card, UPI information, and all relevant bank details. Completing these steps is necessary to move forward with the process.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's services are generally fast and stable, resulting in processing times ranging from 30 minutes to 3 hours. However, occasional payment delays can occur, potentially requiring a wait of up to 24 hours.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn by anyone. Any winnings earned while playing with the bonus amount can be withdrawn. This allows you to enjoy the benefits of the bonus while still accessing your potential winnings.
Q5: Withdraw failed, money did not come, what should I do?
To troubleshoot a failed withdrawal request, check your transaction history in the settings. If the issue persists, funds should be added to your wallet account within 24 hours. If you still encounter problems, contact their care centre for assistance.
At 1ace, we understand the importance of a convenient and flexible banking service. That's why we offer a wide range of deposit and withdrawal options, including credit/debit cards, e-wallets like PayPal and Skrill, bank transfers, and even cryptocurrencies. Our dedicated customer support team is available 24/7 to assist with any questions or concerns, ensuring a hassle-free experience for all our customers. We're committed to making your time with us enjoyable and stress-free. Join us today and discover why we're the go-to destination for online casino enthusiasts around the world. With our comprehensive banking options and exceptional customer service, you can focus on what matters most - enjoying your favorite online games and having a great time.
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