1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 8643129322
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number. Verify the OTP (One-Time Password) sent to your phone to complete the login process. This eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To initiate this process, ensure your internet connection is stable and strong. Wait for a reliable signal, then click 'send OTP' and wait for the allotted time. If the OTP doesn't arrive, contact the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To access your account, try logging in with the same active number. If your number has changed, send your updated KYC (Know Your Customer) details to the customer support via email. This will facilitate the transfer of your account to the new information.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. Once installed, you can log in and start playing the updated app without any problems. This should fix any issues you were experiencing with the previous version.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are limited to earned gaming money and not applicable to bonus rewards. You can only withdraw the money you've earned from gaming, excluding bonus amounts.
Q2: Is it necessary to do KYC for withdrawal?
You must complete and submit your KYC (Know Your Customer) details in this app, which includes saving your Aadhar card, UPI (Unified Payments Interface), and all relevant bank details. This is a required step to proceed with the application. By saving this information, you will be able to securely access and manage your account through the app.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically allow for a processing time of 30 minutes to 3 hours. However, some users may experience delays with payments, requiring wait times of up to 24 hours.
Q4: Why is the bonus balance not being withdrawn?
The money earned from a bonus can only be used for gaming purposes and cannot be withdrawn for anyone else. You can withdraw funds earned by playing games using the bonus amount, but not the bonus itself. Any winnings from the bonus must be played through before withdrawal.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings. If your withdrawal request is unsuccessful, the funds will be added to your wallet account within 24 hours. If the issue persists, contact their care centre for assistance.
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