1ace

1ace App support

Contact
+91 1522226082

Adress
Indian
Kerala,Kasaragod
postalCode:671121

Most Asked Questions In The 1ace:

Q1: How to log in after installing the 1ace?

To log in, open the app and enter your registered mobile number. You will then receive an OTP to verify, which will log you in instantly. This convenient method eliminates the need for a password or email verification.

Q2: What should I do if I am not getting OTP?

To initiate the process, check your internet connection for a strong signal. If you don't receive the OTP after waiting, you can contact the app's support system via live chat for assistance.

Q3: What should I do if I am not able to log in with my old number?

To log in successfully, try to use the same active phone number. If your number has changed, send your updated KYC details to the customer support via email to assist with transferring your account.

Q4: You are getting blackout and the app is not opening?

To resolve the issue, uninstall the app from your device. Once uninstalled, download the latest version of the app, and you'll be able to log in and play without any problems.

Most Asked Questions Related To Withdraw In The 1ace:

Q1: What is the minimum withdrawal amount in the 1ace?

In this app, the minimum amount that can be withdrawn is Rs. 100, which is higher than some other apps. Withdrawals are only available for earnings from gaming activities, not for bonus funds. The withdrawn amount is based on the user's actual gaming earnings, not bonus rewards.

Q2: Is it necessary to do KYC for withdrawal?

To proceed, please ensure all your Know Your Customer (KYC) details are completed and submitted in the app, which includes saving your Aadhar card, UPI information, and bank details. This is a mandatory requirement. Saving these details will enable a seamless experience within the app.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The app's fast and stable services allow for a relatively quick process, taking anywhere from 30 minutes to 3 hours to complete. However, occasional payment delays may occur, resulting in a wait time of up to 24 hours. This delay can disrupt the typical quick and efficient experience offered by the app.

Q4: Why is the bonus balance not being withdrawn?

The bonus money earned from gaming can only be used within the gaming platform and cannot be withdrawn by anyone else. Any winnings earned using the bonus amount can be withdrawn. The bonus itself, however, remains non-withdrawable.

Q5: Withdraw failed, money did not come, what should I do?

To resolve the issue, check your transaction history in the settings to see if your withdrawal request is failing. If it's not showing up, don't worry, as the funds should be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for assistance.

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