1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 1513484894
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number. Verify the OTP sent to your number to securely log in. This method eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To begin, ensure your internet connection is stable and strong. Wait for a proper signal and click "send OTP" again if necessary. If you still don't receive the OTP, you can seek assistance from the app's support system via live chat.
Q3: What should I do if I am not able to log in with my old number?
To log in, try using the same active number. If the number has changed, send your updated KYC details to customer support via email to facilitate the account transfer. This will help complete the account shift.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Then, download the latest version of the app, which should allow you to log in and play seamlessly. This should update the app to its most recent version.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, users can withdraw a minimum of Rs. 100, which is higher than other similar apps. Withdrawals are only possible for money earned from gaming activities, not bonus amounts. This means users can cash out their genuine winnings, but not rewards or bonuses.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, you must fill out and submit all required KYC (Know Your Customer) details within the app. This includes saving your Aadhar card, UPI (Unified Payments Interface) information, and all relevant bank details. Completing these steps is necessary for further use of the app.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically allow transactions to be processed within 30 minutes to 3 hours. However, in some cases, payment processing may experience delays, potentially extending the wait time to 24 hours.
Q4: Why is the bonus balance not being withdrawn?
Any winnings from the bonus can only be used for gaming purposes and cannot be withdrawn. You can withdraw any money you win by playing games with the bonus amount itself. This means the bonus earnings are restricted to in-game use.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings, and if your withdrawal request is failing, rest assured that the money will be added to your wallet account within 24 hours. If the issue persists, contact their care centre for assistance.
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