1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 2564986387
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number. An OTP will be sent to this number, which you'll need to verify to complete the login process. Once verified, you can log in without needing a password or email.
Q2: What should I do if I am not getting OTP?
To begin, check your internet connection for a strong signal. If you still encounter issues, click on "send OTP" and wait for the code to arrive. If the OTP doesn't arrive within the given time, use the app's live chat support system for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, use the same active phone number. If your number has changed, please submit your updated KYC details to the customer support team via email to facilitate account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Once uninstalled, download the latest version of the app and log back in to access the updated features. You can then play the app without any further issues.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, users can withdraw a minimum of Rs. 100, a higher amount compared to other apps. The withdrawal limit only applies to earnings from gaming activities, not bonus rewards. This means users can't withdraw bonus money, only funds earned through gameplay.
Q2: Is it necessary to do KYC for withdrawal?
For registration, please ensure that you complete and submit all required KYC (Know Your Customer) details within the app. This includes saving your Aadhar card information, as well as your UPI (Unified Payments Interface) and all relevant bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The process in this app typically takes 30 minutes to 3 hours to complete due to its fast and stable services. However, payment delays can occur, requiring users to wait up to 24 hours. This can add an extra layer of uncertainty to the overall process.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn. Any winnings earned from playing games with the bonus amount are eligible for withdrawal. The bonus itself is non-withdrawable.
Q5: Withdraw failed, money did not come, what should I do?
To check the status of your withdrawal, first visit the settings and review your transaction history. If your withdrawal request is pending, the funds will be added to your wallet account within 24 hours. If you encounter any issues, the care centre will be able to assist you.
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