1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 4700257838
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to complete the login process, eliminating the need for a password or email. This convenient method allows you to easily access the app.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection and wait for a strong signal. If you don't receive an OTP after clicking "send," you can try again or contact the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To access your account, try logging in with the same active phone number. If your number has changed, send your updated KYC details to customer support via email to facilitate the account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Once uninstalled, download the latest version of the app and you'll be able to log in and play without problems. This should fix any issues and allow you to enjoy the updated app.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are only possible for the money earned from gaming, not the bonus amount collected. This means you can receive your hard-earned rewards but cannot cash out the bonus.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure all your Know Your Customer (KYC) details are completed and submitted within the app. This includes saving your Aadhar card, UPI, and bank account information.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services streamline the process, typically taking 30 minutes to 3 hours to complete. However, in some cases, payment processing may be delayed, resulting in a wait of up to 24 hours. This delay can vary in duration but does not affect the overall stability of the app's services.
Q4: Why is the bonus balance not being withdrawn?
The bonus earnings can only be used within the gaming platform and cannot be withdrawn by anyone else. You can withdraw the real money won from playing games using the bonus amount. This means the bonus itself cannot be withdrawn, only the winnings from it.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, first check your transaction history in the settings. If your withdrawal request is failing there, rest assured that the funds will be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for assistance.
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