1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 6605915287
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP sent to your number to securely log in. This streamlined process eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To begin, check and ensure a strong internet connection is established. If you don't receive the OTP after clicking "send," wait for the allotted time and then seek assistance from the app's live chat support system.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, try using the same active phone number. If the number has changed, send your KYC details via email to the customer support system to assist with transferring your account. This will help complete the account transfer process.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. Once installed, you should be able to log in and play the updated app without any problems. This should get your app up and running smoothly again.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, users can withdraw a minimum amount of Rs. 100, which is higher than some other apps. Withdrawals can only be made from earned gaming money, not bonuses or other forms of rewards. This means users can access their winnings from gaming activities, but not bonus amounts.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit your KYC details within the app, which includes saving your Aadhar card, UPI, and bank details. This information is required for the onboarding process. Once submitted, your account will be set up successfully.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services speed up the process, typically taking 30 minutes to 3 hours. However, occasional delays with payments may extend the wait time to up to 24 hours. This delay is isolated to payment processing and not the overall service speed.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming and cannot be withdrawn. Any winnings earned while playing with the bonus can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to see if your withdrawal request is listed. If it's not updating, don't worry, the funds will be added to your wallet account within 24 hours. If you still encounter issues, you can reach out to their care centre for assistance.
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