1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 6477550058
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number. Verify the OTP sent to your number, and you'll be logged in instantly without needing a password or email. This convenient method allows for a quick and hassle-free login process.
Q2: What should I do if I am not getting OTP?
To initiate the process, please check your internet connection for a strong signal. If the signal is stable, click on "send OTP" and wait for the verification code to arrive. If the OTP does not arrive within the given time frame, contact the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, try using the same active number. If the number has been changed, send your KYC details to the customer support system via email to facilitate the account transfer. This will help resolve the issue and shift your account promptly.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Once uninstalled, download the latest version of the app, which should resolve any problems and allow you to log in and play without issues.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are only possible for funds earned from gaming, excluding any bonuses received. The bonus funds cannot be withdrawn.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that your Know Your Customer (KYC) details are fully completed and saved in the app. This includes linking your Aadhaar card, UPI, and saving all relevant bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services allow the process to typically take 30 minutes to 3 hours to complete. However, occasional delays can occur, particularly with payments, which may take up to 24 hours to process.
Q4: Why is the bonus balance not being withdrawn?
The bonus money earned can only be used for gaming purposes and cannot be withdrawn by anyone else. You can withdraw the actual winnings earned from playing games using the bonus amount. The bonus funds themselves remain usable for gaming only.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to see if your withdrawal request is being processed. If it's not showing up, don't worry, the funds should be added to your wallet account within 24 hours. If the issue persists, you can reach out to their care centre for assistance.
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