1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 3792708475
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number. Verify the OTP sent to your number to securely log in. This eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To start, check your internet connection for a strong signal. If you still can't receive the OTP, wait for the designated time and then contact the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
If you're unable to log in, try using your active phone number. If your number has changed, submit your updated KYC (Know Your Customer) documents via email to our customer support. This will assist in transferring your account.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Then, download the latest version of the app, and you'll be able to easily log in and play. This should update your app to the latest version, resolving any problems you were experiencing.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, the minimum withdrawal amount is Rs. 100, which is higher than in some other apps. However, only earnings from gaming activities can be withdrawn, with bonus collected money remaining inaccessible for withdrawal. This means users can only receive payouts for the money they've earned from playing games, not for bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
To complete the registration, all your Know Your Customer (KYC) details must be filled out and submitted in the app. This includes saving your Aadhaar card, UPI (Unified Payments Interface) information, and all relevant bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically complete the process within 30 minutes to 3 hours. However, in some cases, payment processing can be delayed, requiring a wait of up to 24 hours. This delay is an exception to the usual swift completion of the app's services.
Q4: Why is the bonus balance not being withdrawn?
The bonus earnings are exclusive to gaming use and cannot be withdrawn by anyone else. You can withdraw the funds you've earned by playing games with the bonus amount. This means you can utilize the bonus earnings within your gaming activities.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to see if your withdrawal request is failing. If the funds don't appear in your account within 24 hours, you can contact their care centre for assistance.
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