1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 5181338433
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number. Verify the OTP (One-Time Password) sent to your number, and you will be logged in. This eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To begin, ensure your internet connection is stable and strong. Click on "send OTP" and wait for the verification code to be sent, allowing a sufficient amount of time to pass. If you don't receive the OTP, you can contact the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in, use the same active phone number. If your number has changed, send your updated KYC details to customer support via email to transfer your account. This will help complete the account transfer process.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, you need to uninstall the app from your device and then download the latest version. Once updated, you can easily log in and access the app's new features. This should allow you to play the app without any problems.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, users can withdraw a minimum of Rs. 100, which is a higher threshold compared to other apps. Withdrawals are only allowed for earnings from gaming, and bonus money cannot be withdrawn. This means users can access their gaming earnings, but any bonus rewards will remain in the app.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit your KYC details in this app, including saving your Aadhar card, UPI information, and all relevant bank details. This information is required for a seamless experience. By saving these details, you'll be able to access the full functionality of the app.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically process transactions within 30 minutes to 3 hours. However, in some cases, payment processing may be delayed, requiring a wait of up to 24 hours. This delay is usually associated with payment processing rather than the app's services.
Q4: Why is the bonus balance not being withdrawn?
The bonus money can only be used for gaming purposes and cannot be withdrawn by anyone else. Any winnings earned while playing with the bonus amount can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings section to see if the withdrawal request is failing. If it is, don't worry - the money should be added to your wallet account within 24 hours. If this doesn't happen, you can contact their care centre for assistance.
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