1ace

1ace App support

Contact
+91 4496018024

Adress
Indian
Kerala,Kasaragod
postalCode:671121

Most Asked Questions In The 1ace:

Q1: How to log in after installing the 1ace?

To log in, open the app and enter your registered mobile number. Verify the OTP sent to you, and you'll be logged in without needing a password or email. This convenient method streamlines the login process for easy access.

Q2: What should I do if I am not getting OTP?

To initiate the process, ensure your internet connection is stable and strong. Wait for the OTP to be sent, and if it doesn't arrive within a reasonable time, use the app's live chat support for assistance.

Q3: What should I do if I am not able to log in with my old number?

To access your account, try logging in with the active phone number associated with it. If the number has changed, submit your updated KYC (Know Your Customer) details to the customer support team via email to facilitate a smooth account transfer.

Q4: You are getting blackout and the app is not opening?

To resolve the issue, uninstall the app from your device and then download the latest version. This should allow you to log in and access the updated features without any problems. Once installed, you can start playing the app as normal.

Most Asked Questions Related To Withdraw In The 1ace:

Q1: What is the minimum withdrawal amount in the 1ace?

In this app, users can withdraw a minimum of Rs. 100, which is higher than the withdrawal amounts offered by other apps. Withdrawals are limited to the money earned from gaming activities, and bonus amounts cannot be withdrawn. This policy allows users to redeem their earned rewards, but excludes bonus incentives.

Q2: Is it necessary to do KYC for withdrawal?

To proceed, please ensure that you have completed and submitted all the required KYC details in the app, including linking your Aadhar card, UPI, and bank details. This information is necessary for verification purposes. Saving these details in the app will enable you to access the service seamlessly.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The app's fast and stable services typically complete processes within 30 minutes to 3 hours. However, payment delays can occur, requiring a wait time of up to 24 hours in some cases.

Q4: Why is the bonus balance not being withdrawn?

The bonus earnings are exclusive to gaming and cannot be withdrawn by anyone other than yourself. They are intended for in-game use only. You can withdraw any winnings earned from playing games with the bonus amount.

Q5: Withdraw failed, money did not come, what should I do?

To check the status of your withdrawal request, go to the settings and view your transaction history. If your withdrawal is unsuccessful, don't worry as the funds will be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for assistance.

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