1ace

1ace App support

Contact
+91 4449815015

Adress
Indian
Kerala,Kasaragod
postalCode:671121

Most Asked Questions In The 1ace:

Q1: How to log in after installing the 1ace?

To access the app, start by entering your registered mobile number and verifying the OTP (One-Time Password) sent to your phone. This will securely log you in without the need for a password or email. You can now easily log in using this convenient method.

Q2: What should I do if I am not getting OTP?

To proceed, check your internet connection for a strong signal. If you still don't receive the OTP after sending, you can reach out to the app's support system through live chat.

Q3: What should I do if I am not able to log in with my old number?

To access your account, try logging in with the active number you previously used. If your number has changed, submit your updated KYC details to the customer support system via email to facilitate the account transfer. This will help resolve the issue and allow you to access your account.

Q4: You are getting blackout and the app is not opening?

To resolve the issue, uninstall the app from your device and then download the latest version. Once you've installed the updated app, you should be able to log in and play without any problems.

Most Asked Questions Related To Withdraw In The 1ace:

Q1: What is the minimum withdrawal amount in the 1ace?

In this app, users can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are limited to the money earned from gaming activities, and bonus amounts cannot be cashed out. This means users can only withdraw the money they have earned through actual gameplay.

Q2: Is it necessary to do KYC for withdrawal?

To proceed, please ensure that all your Know Your Customer (KYC) details are completed and stored within the app. This includes saving your Aadhaar card, UPI information, and bank details. Completing these requirements is necessary for a smooth experience.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The app's fast and stable services typically allow the process to take anywhere from 30 minutes to 3 hours. However, occasional delays in payment processing can push the waiting time up to 24 hours. This discrepancy highlights the variable processing time experienced by users.

Q4: Why is the bonus balance not being withdrawn?

The bonus funds can only be used within the gaming platform and cannot be withdrawn. Any winnings earned using the bonus amount can be withdrawn. This means you can access and withdraw the money you've won, but not the bonus itself.

Q5: Withdraw failed, money did not come, what should I do?

To resolve the issue, check your transaction history in the settings to see if your withdrawal request is listed. If it's not showing, don't worry, the funds will be added to your wallet account within 24 hours. If you still encounter issues, you can contact their care centre for assistance.

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