1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 5580055485
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to authenticate and log in. This password-free login method allows for easy access.
Q2: What should I do if I am not getting OTP?
To proceed, first check your internet connection and ensure you have a strong signal. If you still have trouble receiving the OTP, try clicking the "send OTP" button again and wait for the time to expire. If you still don't receive the OTP, you can contact the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in, use the active number associated with your account. If your number has changed, send the required KYC details to the customer support system via email to facilitate account transfer. This will help resolve the login issue and update your account information.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. This should allow you to log in and access the updated app without any problems. Once updated, you can start playing the app as usual.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, you can withdraw a minimum of Rs. 100, which is higher than other similar apps. However, you cannot withdraw bonus money, only earnings from gaming activities. This means you can withdraw the money you've earned from playing games, but not the bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that you have completed and submitted all your Know Your Customer (KYC) details within the app. This includes saving your Aadhaar card, UPI, and bank details for verification purposes.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The process within the app can take anywhere from 30 minutes to 3 hours due to its fast and stable services. However, it's possible for payment delays to occur, requiring a wait of up to 24 hours. This delay is an exception rather than the standard experience, which is typically quick and efficient.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used within the gaming platform and cannot be withdrawn. Any winnings earned from using the bonus can be withdrawn. The bonus itself is non-withdrawable, but winnings from it are accessible for withdrawal.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings section. If your withdrawal request is unsuccessful, rest assured that the funds will be added to your wallet account within 24 hours. If you don't see the funds, you can contact their care centre for assistance.
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