1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 0672082594
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number. Verify the OTP sent to your number to gain access. This process eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To resolve the issue, first, check your internet connection and wait for a strong signal. If you still don't receive the OTP after a reasonable time, click on "send OTP" again and try to get help from the app's support system through live chat if it fails to arrive.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, try using the same active phone number. If the number has changed, send your updated KYC (Know Your Customer) details via email to facilitate a smooth account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Then, download the latest version of the app and try logging in again. This should allow you to access and play the updated app smoothly.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount than some other apps. However, only winnings earned from gaming can be withdrawn, not bonus amounts. Any bonus money collected cannot be withdrawn, but rather must be used to play games for more earnings.
Q2: Is it necessary to do KYC for withdrawal?
To proceed with the app, please ensure all your Know Your Customer (KYC) details are completed and submitted. This includes saving your Aadhar card, UPI details, and bank information within the app.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's services are fast and stable, allowing for a timeframe of 30 minutes to 3 hours for the process. However, occasional payment delays can occur, requiring a wait of up to 24 hours. This may extend the overall processing time beyond the initial estimated timeframe.
Q4: Why is the bonus balance not being withdrawn?
The bonus money can only be used for gaming purposes and cannot be withdrawn by anyone else. You can withdraw the earnings from games played with the bonus amount. However, the bonus amount itself remains non-withdrawable.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings section. If your withdrawal request is pending, don't worry, the funds should be added to your wallet account within 24 hours. If the issue persists, you can contact their customer care centre for assistance.
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