1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 7797575298
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to securely log in, eliminating the need for a password or email. This streamlined process allows for easy and convenient access to the app.
Q2: What should I do if I am not getting OTP?
To proceed, ensure you have a stable internet connection and wait for a strong signal. If you don't receive the OTP after a reasonable time, use the app's live chat support system for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, try using the same active phone number associated with your account. If your number has changed, submit your updated KYC (Know Your Customer) documents to the customer support team via email to facilitate the account transfer. This will help resolve the login issue.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Then, download the latest version of the app, which should fix the problem and allow you to log in and play.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are only allowed for money earned from gaming, and not for bonuses collected. This means you can cash out your winnings, but not additional rewards or incentives.
Q2: Is it necessary to do KYC for withdrawal?
To complete the process, please ensure that all your Know Your Customer (KYC) details are uploaded and saved in the app. This includes linking your Aadhar card, saving your UPI details, and entering all necessary bank information.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically process transactions within 30 minutes to 3 hours. However, in some cases, payment delays can occur, potentially extending the wait time to up to 24 hours.
Q4: Why is the bonus balance not being withdrawn?
The bonus money can only be used for gaming purposes and cannot be withdrawn by anyone else. Any winnings earned using the bonus can be withdrawn. The bonus itself cannot be withdrawn, only the winnings it generates.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings section. If your withdrawal request is pending, don't worry, the funds will be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for assistance.
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