1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 7534987374
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to complete the login process. This allows for easy access to the app without needing a password or email.
Q2: What should I do if I am not getting OTP?
To resolve the issue, check your internet connection for a strong signal and wait for a proper connection before trying to send the OTP again. If you still don't receive the OTP, use the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
If you're unable to log in, try using the same active number. If your number has changed, send your updated KYC (Know Your Customer) details to the customer support via email to transfer your account. This will facilitate a smooth account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. This will allow you to log in and access the updated app with ease. Once updated, you can start playing without any further complications.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, users can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are only possible for gaming earnings, not bonus amounts. This means users can access their winnings from gaming activities but not any additional rewards or bonuses.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that all your KYC (Know Your Customer) details are completed and submitted in the app, including saving your Aadhar card, UPI (Unified Payments Interface) information, and bank details. This is a requirement for the application process. By doing so, you will be able to move forward with the registration.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services can complete the process in 30 minutes to 3 hours. However, payment delays can occur, causing wait times of up to 24 hours. This delay is a separate issue from the app's overall processing speed.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn. Any winnings earned with the bonus amount can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to see if the withdrawal request is failing. If so, the funds will be added to your wallet account within 24 hours. If you still encounter issues, you can contact their care centre for assistance.
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