1ace

1ace App support

Contact
+91 6780038645

Adress
Indian
Kerala,Kasaragod
postalCode:671121

Most Asked Questions In The 1ace:

Q1: How to log in after installing the 1ace?

To log in, open the app and enter your registered mobile number to receive an OTP for verification. Once verified, you will be logged in without needing a password or email. This convenient login method offers a hassle-free experience.

Q2: What should I do if I am not getting OTP?

To proceed, check your internet connection for a strong signal. If you still encounter issues, click on "send OTP" and wait for the allotted time. If you don't receive the OTP, you can contact the app's support system through live chat for assistance.

Q3: What should I do if I am not able to log in with my old number?

To access your account, try logging in with your active number. If your number has changed, send your updated KYC details to the customer support team via email to facilitate a smooth account transfer.

Q4: You are getting blackout and the app is not opening?

To resolve the issue, uninstall the app from your device. Then, download the latest version of the app, after which you should be able to log in and play without problems. This should ensure a smooth and updated gaming experience.

Most Asked Questions Related To Withdraw In The 1ace:

Q1: What is the minimum withdrawal amount in the 1ace?

In this app, you can withdraw a minimum of Rs. 100, a higher threshold compared to other similar apps. Withdrawals are only allowed for earnings from gaming, not bonus money. This means you can cash out the rewards you've earned through gameplay.

Q2: Is it necessary to do KYC for withdrawal?

To proceed, please complete and submit all your Know Your Customer (KYC) details in this app, including saving your Aadhar card, UPI information, and all relevant bank details. This is a requirement for the onboarding process. Saving these details will help facilitate a smoother experience.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The app's fast and stable services typically complete the process between 30 minutes to 3 hours. However, in some cases, payment delays can occur, causing users to wait up to 24 hours. This wait time may be longer than anticipated.

Q4: Why is the bonus balance not being withdrawn?

The bonus money can only be used for gaming purposes and cannot be withdrawn by anyone else. Any winnings earned from playing games with the bonus can be withdrawn.

Q5: Withdraw failed, money did not come, what should I do?

To resolve the issue, check your transaction history in the settings area. If your withdrawal request is pending, the funds will be added to your wallet account within 24 hours. If the issue persists, you can reach out to their care centre for further assistance.

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