1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 2083395791
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number. After entering the number, verify the OTP (One-Time Password) sent to your phone. This will log you in securely without needing a password or email login.
Q2: What should I do if I am not getting OTP?
To resolve the issue, check your internet connection for a strong signal and wait for it to stabilize. If you still don't receive the OTP, you can try clicking the "send OTP" button again, or reach out to the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To access your account, try logging in with the existing active number. If the number has changed, please submit your updated KYC details to our customer support via email to assist with account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, you'll need to uninstall the app from your device. Once uninstalled, download the latest version of the app and try logging in again. This should allow you to play the updated app without any problems.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, you can withdraw a minimum of Rs. 100, which is higher than in other apps. Withdrawals are only possible for earnings from gaming, not for bonus money collected. This means you can only redeem the money you've earned through actual gameplay.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit your KYC details within this app, including saving your Aadhaar card, UPI ID, and bank account information. This will ensure a smooth and secure onboarding process. Having all necessary details saved in the app will help facilitate further transactions and activities.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically complete the process within 30 minutes to 3 hours. However, payment delays can occur, requiring users to wait up to 24 hours in some cases. This delay is an exception to the usual swift completion of tasks within the app.
Q4: Why is the bonus balance not being withdrawn?
The bonus earnings can only be used for gaming purposes and cannot be withdrawn by anyone else. You can withdraw funds earned from playing games using the bonus amount. This means the bonus itself can't be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To check the status of your withdrawal, go to the settings and review your transaction history. If your request is not appearing, don't worry - the funds will be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for assistance.
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