1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 9913602174
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to complete the login process. This method eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To begin, check your internet connection for a strong signal. If the signal is weak, wait for a proper connection before clicking "send OTP". If you still don't receive the OTP within the allotted time, use the app's live chat support system for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, try using the same active number. If your number has changed, submit your updated KYC (Know Your Customer) details to the customer support via email to facilitate account transfer. This will enable a smooth transition of your account.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. Once the update is installed, you should be able to log in and play without any problems. This should fix any issues and allow you to access the app smoothly.
Q1: What is the minimum withdrawal amount in the 1ace?
The app allows a minimum withdrawal of Rs. 100, which is a higher amount compared to other apps. Withdrawals are only possible for earnings from gaming, not for bonus rewards. This means users can't withdraw bonus money collected, only the money earned through gaming activities.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that all your Know Your Customer (KYC) details are completed and submitted within the app. This includes saving your Aadhar card, UPI information, and all relevant bank details. Completing these requirements is necessary for the app's functionality.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services can process transactions within a relatively short timeframe, typically taking 30 minutes to 3 hours. However, in some cases, payment delays can occur, extending the wait time to up to 24 hours. This delay is usually related to payment processing rather than the app's services itself.
Q4: Why is the bonus balance not being withdrawn?
The bonus money can only be used for gaming purposes and cannot be withdrawn by anyone else. Any winnings earned while using the bonus can be withdrawn. This means the bonus itself is non-withdrawable, but winnings from its use are available for withdrawal.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, first check your transaction history in the settings. If your withdrawal request is failing, don't worry, the funds will be added to your wallet account within 24 hours. If the issue persists, you can seek assistance from their care centre.
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