1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 7389346029
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number, then verify the OTP (one-time password) sent to your phone. This secure login method eliminates the need for a password or email login. Your mobile number now serves as your primary login credential.
Q2: What should I do if I am not getting OTP?
To proceed, ensure you have a strong internet connection and wait for a reliable signal. If an OTP doesn't arrive after the expected time, you can contact the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To resolve the issue, try logging in with the same active number. If the number has changed, send your updated KYC details to the customer support team via email to facilitate a smooth account transfer. This will help resolve the account discrepancy.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Afterwards, download the latest version and you'll be able to log in and play without any problems. This should give you a seamless experience with the updated app.
Q1: What is the minimum withdrawal amount in the 1ace?
This app allows withdrawals of a minimum Rs. 100, which is higher than other available options. Withdrawals can only be made from earned gaming money, not from bonuses. Bonus money cannot be withdrawn.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure all your Know Your Customer (KYC) details are completed and saved within this app. This includes linking your Aadhar card, UPI details, and saving your bank information.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services enable a streamlined process, typically taking between 30 minutes to 3 hours to complete. However, occasional payment delays may occur, requiring users to wait up to 24 hours for the payment to process. This wait time may be longer than the initial processing time.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn. Any winnings earned from playing games with the bonus amount can be withdrawn. The bonus itself remains non-withdrawable.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings section. If your withdrawal request is unsuccessful, rest assured that the funds will be added to your wallet account within 24 hours. If the issue persists, you can reach out to their care centre for assistance.
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