1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 3374583466
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number to receive a verification OTP. Verify the OTP to securely access your account. This method eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection and wait for a strong signal. If you still don't receive the OTP, you can click "send OTP" again after a brief wait. If the issue persists, you can reach out to the app's support team through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To proceed, log in with your current active number. If your number has changed, send your updated KYC details to our customer support team via email to facilitate account transfer. This will ensure a smooth account transition.
Q4: You are getting blackout and the app is not opening?
To resolve this issue, uninstall the app from your device and then download the latest version. Once you've updated to the latest version, you should be able to log in and play without any problems. This should allow you to access the newly updated app smoothly.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, users can withdraw a minimum of Rs. 100, which is a higher withdrawal threshold compared to other apps. Withdrawal is only possible for the money earned from gaming activities, not bonuses. This restriction allows users to withdraw funds they've specifically earned through gaming, rather than bonus amounts.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that all your Know Your Customer (KYC) details are completed and submitted within the app. This includes saving your Aadhaar card, UPI information, and all relevant bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The process within this app is relatively quick, taking anywhere from 30 minutes to 3 hours to complete. However, some users may experience delays with payment processing, which can extend the wait time to up to 24 hours.
Q4: Why is the bonus balance not being withdrawn?
The bonus money can only be used for gaming purposes and cannot be withdrawn for personal use by others. Any winnings earned from playing games with the bonus can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
Go to settings to check your transaction history, where you'll be able to see if your withdrawal request is failing. If not successful immediately, the funds will be added to your wallet account within 24 hours. If you still experience issues, you can contact their care centre for assistance.
Our user-friendly platform ensures a seamless navigation experience for both newcomers and experienced players alike. For your convenience, we provide support for multiple secure deposit and withdrawal methods, including credit cards, e-wallets, bank transfers, and cryptocurrencies, offering flexibility and peace of mind. With these options, you can easily manage your funds and transactions, without worrying about the security and reliability of your financial information. Additionally, our dedicated customer support team is available 24 hours a day, 7 days a week, ready to assist you with any questions or issues you may encounter. Whether you need help with depositing or withdrawing funds, or have concerns about a particular game or promotion, our team is always available to provide guidance and support.
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