1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 6523999036
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number. Verify the One-Time Password (OTP) sent to your number to complete the login process. This eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To resolve this issue, check your internet connection first and wait for a strong signal to appear. If you still don't receive the OTP, try clicking on send OTP again and wait for the allotted time. If you're still unable to receive the OTP, you can contact the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, use the same active phone number or account number. If your number has changed, submit your updated KYC details to customer support via email to transfer your account. This will facilitate the account shift process.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. This will ensure you have the most up-to-date app to log in and start playing. After the update, you should be able to easily access and play the app.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, you can withdraw a minimum of Rs. 100, which is higher than other apps. Withdrawals are limited to earnings from gaming activities, excluding bonus amounts. This means you can only withdraw the money you've earned through gaming, not bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that you have completed and submitted all your required KYC details within the app. This includes saving your Aadhar card, UPI information, and bank details. By doing so, you will be able to successfully onboard.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services can complete a process in as little as 30 minutes, but in some cases, it can take up to 3 hours. However, payment processing may be delayed, requiring a wait of up to 24 hours in certain situations. This delay can add to the overall processing time.
Q4: Why is the bonus balance not being withdrawn?
The bonus earnings can only be used for gaming purposes and cannot be withdrawn by anyone else. You can withdraw the funds you've earned while playing games using the bonus amount. The bonus earnings themselves are non-withdrawable.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, go to the settings and check your transaction history. If your withdrawal request is not showing up, don't worry - the funds will typically be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for assistance.
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