1ace

1ace App support

Contact
+91 8870615510

Adress
Indian
Kerala,Kasaragod
postalCode:671121

Most Asked Questions In The 1ace:

Q1: How to log in after installing the 1ace?

To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to securely log in. This method eliminates the need for a password or email login.

Q2: What should I do if I am not getting OTP?

To initiate the process, check your internet connection and wait for a strong signal to ensure a smooth experience. If you don't receive the OTP after the allotted time, you can reach out to the app's support system through live chat for assistance.

Q3: What should I do if I am not able to log in with my old number?

To resolve the issue, try logging in with the active phone number associated with your account. If you're unable to log in due to a changed number, submit your correct KYC (Know Your Customer) details to the customer support via email to assist with account transfer.

Q4: You are getting blackout and the app is not opening?

Uninstall the app from your device to resolve the issue. Then, download the latest version of the app to access its updated features. Once installed, you should be able to log in and start playing without any problems.

Most Asked Questions Related To Withdraw In The 1ace:

Q1: What is the minimum withdrawal amount in the 1ace?

In this app, users can withdraw a minimum of Rs. 100, a higher amount compared to other apps. Withdrawals are limited to earnings from gaming activities, excluding bonus rewards. The earned money can be withdrawn, but bonus collections cannot.

Q2: Is it necessary to do KYC for withdrawal?

To proceed, please ensure all your Know Your Customer (KYC) details are completed and submitted within the app. This includes saving your Aadhar card, UPI, and all relevant bank details.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The app's fast and stable services reduce processing time from 30 minutes to 3 hours. However, there may be delays in payment processing, which can take up to 24 hours. This delay in payment processing is an exception to the otherwise efficient service.

Q4: Why is the bonus balance not being withdrawn?

The money earned from a bonus can only be used for gaming purposes and cannot be withdrawn by others. You can withdraw the funds earned from playing games using the bonus amount, but the bonus itself remains locked for gaming use only.

Q5: Withdraw failed, money did not come, what should I do?

To resolve the issue, check your transaction history in the settings section. If your withdrawal request is unsuccessful, the funds should be transferred to your wallet account within 24 hours. If the issue persists, you can reach out to their customer care centre for assistance.

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