1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 8475196116
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to complete the login process. This method replaces the need for a password or email login, providing a simpler and more convenient way to access the app.
Q2: What should I do if I am not getting OTP?
To start, check your internet connection for a strong signal. If this isn't sufficient, click on send OTP and wait for it to be sent. If the OTP doesn't arrive, you can reach out to the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, try using your active number. If it has changed, submit your updated KYC details to the customer support team via email to facilitate the account transfer process.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. Once the update is installed, you should be able to log in and access the app without any problems. This should allow you to start playing the updated app smoothly.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, users can withdraw a minimum of Rs. 100, which is higher than some other apps. Withdrawals are limited to the money earned from gaming and not from bonus collections. This means users can only withdraw their actual gaming earnings.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit your KYC details in the app, which includes saving your Aadhaar card, UPI, and bank details. This is a necessary step to ensure a smooth and secure experience.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services result in a processing time of 30 minutes to 3 hours. However, payment processing may be delayed, causing users to wait up to 24 hours in some cases. This delay can occur despite the app's overall efficient service.
Q4: Why is the bonus balance not being withdrawn?
The bonus money earned can only be used for gaming purposes and cannot be withdrawn by anyone else. Any winnings from playing games with the bonus amount can be withdrawn. The bonus itself remains non-withdrawable.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to see if your withdrawal request is failing. If it's not reflected, don't worry, as the funds should be added to your wallet within 24 hours. If the issue persists, you can contact the care centre for assistance.
The safety and security of our player's personal and financial information is our top priority. To ensure this, we utilize advanced encryption technology to safeguard their sensitive data. This cutting-edge technology protects against unauthorized access, hacking, and other potential threats, providing a secure and trustworthy environment for our players. In addition to our robust security measures, we have a dedicated customer support team available 24 hours a day, 7 days a week to assist with any questions or concerns our players may have. Our team of experts is trained to address a wide range of issues, from account management to game-related queries, and are committed to providing timely and effective solutions. Whether a player needs help with a specific issue or simply has a question about our services, our support team is always available to provide assistance.
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