1ace

1ace App support

Contact
+91 5754631162

Adress
Indian
Kerala,Kasaragod
postalCode:671121

Most Asked Questions In The 1ace:

Q1: How to log in after installing the 1ace?

To log in, open the app and enter your registered mobile number to receive a verification code. Once you verify the OTP (one-time password) sent to your number, you'll be logged in. This login method eliminates the need for a password or email login.

Q2: What should I do if I am not getting OTP?

To proceed, check your internet connection and wait for a strong signal. Click on "send OTP" and wait for the time limit to elapse before attempting to resolve the issue. If you still don't receive the OTP, you can contact the app's support system through live chat for assistance.

Q3: What should I do if I am not able to log in with my old number?

To log in successfully, try using the same active account number. If the number has changed, submit your updated KYC details to customer support via email to facilitate account transfer. This will help resolve the issue and allow you to access your account.

Q4: You are getting blackout and the app is not opening?

To resolve the issue, uninstall the app from your device and then download the latest version. This will ensure you have the most up-to-date version, allowing you to log in and play without any problems. Once you've downloaded the new version, you should be able to access the app without any issues.

Most Asked Questions Related To Withdraw In The 1ace:

Q1: What is the minimum withdrawal amount in the 1ace?

In this app, you can withdraw a minimum of Rs. 100, a higher amount compared to other apps. Withdrawals are only possible for money earned through gaming activities, not bonus rewards. The cash you earn from gaming can be withdrawn, but bonus funds are non-withdrawable.

Q2: Is it necessary to do KYC for withdrawal?

To complete your profile, you must submit all required KYC details in this app, including saving your Aadhar card, UPI, and bank account information. This will ensure a seamless and secure experience.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The app's fast and stable services typically complete the process within a timeframe of 30 minutes to 3 hours. However, some users may experience delays with payments, resulting in a wait time of up to 24 hours. This delay occurs when there are issues with payment processing.

Q4: Why is the bonus balance not being withdrawn?

The bonus funds earned from gaming can only be used within the gaming platform and cannot be withdrawn. Any winnings made while playing with the bonus can be withdrawn.

Q5: Withdraw failed, money did not come, what should I do?

To resolve the issue, check your transaction history in the settings section for any problems with your withdrawal request. If the issue persists, don't worry, as the funds will likely be added to your wallet account within 24 hours. If the issue still isn't resolved after 24 hours, you can reach out to their care centre for further assistance.

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