1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 8003389644
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number. This will trigger an OTP verification process, which will log you in once confirmed. From then on, you won't need a password or email login credentials.
Q2: What should I do if I am not getting OTP?
To begin, check your internet connection and wait for a strong signal to come through. If you don't receive the OTP within the allotted time, you can try again by clicking on send OTP or seek assistance through the app's live chat support system.
Q3: What should I do if I am not able to log in with my old number?
To log in, use your active number, and if it has changed, send your updated KYC details to customer support via email to facilitate the account transfer. If your number has changed, this step is necessary to shift your account. This will help complete the account transfer process efficiently.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device, then download the latest version. This should allow you to log in and play the updated app without any problems. Once updated, you can start playing the app again with ease.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, users can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are only allowed for money earned from gaming, not bonuses. This means users can access their actual winnings, but not any bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, you must complete and submit your Know Your Customer (KYC) details within this app. This includes saving your Aadhaar card, UPI information, and all relevant bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services process transactions in a relatively short timeframe of 30 minutes to 3 hours. However, payment delays can occur, requiring users to wait up to 24 hours for their transactions to be completed. This delay can be frustrating but is not typical of the usual processing time.
Q4: Why is the bonus balance not being withdrawn?
The bonus money can only be used in gaming and cannot be withdrawn by anyone else. Any winnings earned from playing games with the bonus can be withdrawn. The bonus funds themselves remain non-withdrawable.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings. If your withdrawal request is pending, don't worry, the funds will be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for assistance.
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