1ace
1ace
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This app is available for your device
1ace
This app is available for your device
Contact
+91 1071086473
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the 1ace?
To log in, open the app and enter your registered mobile number. Next, verify the One-Time Password (OTP) sent to your number, which will securely log you in. This convenient method eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To begin, check your internet connection and wait for a strong signal to ensure a smooth process. After establishing a stable connection, click on "send OTP" and wait for the code to be sent. If you don't receive the OTP within the given time, you can contact the app's support system using live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in, try using the same active number. If the number has changed, send your updated KYC (Know Your Customer) details via email to the customer support system for assistance. This will help transfer your account.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device, then download the latest version. This should allow you to log in and play the updated app without any further problems.
Q1: What is the minimum withdrawal amount in the 1ace?
In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. However, bonus earnings cannot be withdrawn, only the money earned from gaming activities. This allows users to withdraw their actual gaming earnings.
Q2: Is it necessary to do KYC for withdrawal?
You are required to complete and submit your KYC (Know Your Customer) details through this app, which includes saving your Aadhaar card, UPI (Unified Payments Interface) details, and all bank account information.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically complete the process within 30 minutes to 3 hours. However, there may be instances where payments are delayed, requiring a wait of up to 24 hours. This delay can impact the overall completion time.
Q4: Why is the bonus balance not being withdrawn?
The bonus earnings can only be used for gaming purposes and cannot be withdrawn by anyone else. You can withdraw the money you've earned by playing games using the bonus, but not the bonus itself.
Q5: Withdraw failed, money did not come, what should I do?
To check on a withdrawal issue, first navigate to the settings and review your transaction history. If your withdrawal request fails there, don't worry as the funds will be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for assistance.
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